The ombudsperson for students is an independent and impartial person whose role is to advise students at Nord University in cases related to their studies.
The ombudsperson does not represent the university, or the students, but can assist in clarifying cases in an impartial manner. The ombudsperson ensures that each case is handled correctly and in accordance with due process, and that the student's rights are assured.
The ombudsperson has a duty of confidentiality. The service is free of charge. Students may contact the ombudsperson without further obligation. If the ombudsperson is unable to assist you, she will refer you to the correct authority.
The ombudsperson can assist you with situations related to your studies and life as a student.
Get in touch with the ombudsperson if you:
- Have a problem and are unsure about who you should talk to.
- Have an active case related to your studies/academic situation but are unsure about how to proceed.
- Have reported a problem, but feel that you haven't been heard or have not received a response
The ombudsperson can:
- Listen to you and provide guidance in difficult situations.
- Discuss your concerns, clarify questions and provide advice about your options and how to further your case.
- Provide information and advice about your rights and obligations as student at Nord.
- Help you to solve a problem at the lowest possible level.
- Attend meetings between you as a student and the university's representatives as an impartial third party.
- Investigate whether Nord University's management of your case accords with the applicable rules and regulations, and that your rights are assured.
- Make decisions in cases
- Act as a complaints or appeals authority in cases heard or determined in other departments or decision-making bodies at the university
- Instruct staff members, departments or decision-making bodies at the university
- Act as the student's representative or act as party to a case or ongoing conflict
The ombudsperson can help you report a problem or misconduct, including:
- Breach of security routines
- Threats to health and safety, and life-threatening situations
- Discrimination, bullying, and harassment
The ombudsperson can help you with anonymous reporting.
If you believe that you are a victim of sexual harassment or the target of unwanted sexual attention within the learning environment, you can contact the ombudsperson for a confidential, informal conversation.
The ombudsperson will not further your case unless you specifically request help to do so.
The ombudsperson has a duty of confidentiality. This means that any enquiries you make to the ombudsperson are completely confidential and will not be discussed with anyone else.
The ombudsperson can only access confidential information about you if you provide active consent.
Please note that these are unofficial translations provided for information purposes only. For legal authenticity please consult the Norwegian versions at lovdata.no.
Universities and University Colleges Act
Regulations relating to studies and examinations at Nord University
Public Administration Act
Freedom of Information Act
Regulations relating to suitability assessment in higher education
Equality and Anti-Discrimination Act